Terms and Conditions

Last Revised: As of November 6, 2025

The Pangenea.com website (the "Website") and mobile application is operated by CRI Genetics, LLC. Use of the Website, the Pangenea mobile application and other "Services" (defined below) is subject to your compliance with the terms and conditions set forth below (the "Agreement"). PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. BY ACCESSING OR USING THE SERVICES YOU ACKNOWLEDGE AND AGREE TO BE LEGALLY BOUND BY ALL OF THE TERMS OF THIS AGREEMENT. IF YOU DO NOT WISH TO BE BOUND BY THIS AGREEMENT, YOU MAY NOT ACCESS OR OTHERWISE USE THE SERVICES. THE RIGHT TO USE THE SERVICES IS FOR YOU PERSONALLY AND CANNOT BE TRANSFERRED TO ANY OTHER PERSON OR ENTITY.

Pangenea MAY MODIFY THIS AGREEMENT AT ANY TIME BY POSTING A MODIFIED VERSION AT Pangenea.com. YOUR CONTINUED ACCESS OR USE OF THE SERVICES FOLLOWING POSTING OF THE MODIFIED AGREEMENT SHALL BE DEEMED YOUR ACCEPTANCE THEREOF. Pangenea SHALL ALSO HAVE THE RIGHT AT ANY TIME TO CHANGE OR DISCONTINUE ANY ASPECT OR FEATURE OF THE SERVICES INCLUDING, BUT NOT LIMITED TO, ALL OF ITS CONTENT, AND ITS HOURS OF AVAILABILITY.

Glossary

• "Pangenea", "We," "Us" or "the Company" refers to CRI Genetics LLC.
• "Pangenea" refers to Pangenea LLC and our interactive online service on the internet, owned and operated by Us consisting of informational content, testimonials and customer reviews, and our Services (defined below), including as accessed through an online user account, portal, or application.
• "Content" means the evaluations, presentations, rankings, reviews, other information, advertisements, photos, video, graphics, music and sound contained on, distributed through, linked, downloaded or accessed from, any of the services contained in the Services, whether such Content is owned by Pangenea or third parties.
• "DNA Sample" or "Genetic Information" means your saliva sample that you provide to Us using the DNA Sample Kit for DNA testing.
• "DNA Sample Kit" or "Kit" means the box We send you after you purchase the product online so you can collect and submit your DNA Sample.
• The "DNA Service" includes (1) you purchasing a DNA testing product from Pangenea.com, (2) us sending you a DNA Sample Kit, (3) you collecting a DNA Sample and returning it to us for DNA testing, as instructed, (4) an online service where Users can create a User Account and view their DNA testing results, and (5) reports that analyze your DNA testing results with your biometric data through the Services.
• The "Biometric Service" includes (1) your purchase of a Wearable from Pangenea.com or a future Pangenea website, (2) your download and use of the Pangenea mobile application and/or access to the Pangenea.com Website, (3) the connection you create between your Wearable and the Pangenea mobile application, (4) the collection and processing of biometric health and wellness data through the Wearable, and (5) the reports and insights available to you on the Pangenea mobile application and/or the Pangenea.com Website.
• Our "Services" include your use of the Website, the Biometric Service, and the DNA Service.
• "User" or "You" means each person who establishes or accesses a connection for access and for use of the Services.
• "Wearable" means any wearable biometric tracking device purchased by you through Pangenea, such as the Pangenea Ring.

Users of the DNA Services

By using the DNA Services, you agree to, acknowledge, and represent as follows:

• The information from the Services is for personal research, informational, and educational purposes only. It is not meant to diagnose, treat, or prevent any condition or disease, or to determine your health status. You acknowledge that the Services are intended for personal research, informational, and educational purposes only.
• Some information you receive may be unwanted or unexpected, and may provoke strong emotions (e.g. paternity, inheritance). Genetic information that you choose to share with your physician or other health care provider may become part of your medical record and could become accessible to other health care providers and/or insurance companies in the future. You are responsible for all possible consequences resulting from your disclosure of your DNA testing results and reports, as well as your genetic information to others.
• The Services are not designed for or intentionally targeted at children and is not intended for persons under the age of sixteen (16).
• You warrant that you are not an insurance company or an employer attempting to obtain information about an insured person or an employee.
• You will not have any rights to research or commercial products that we develop or improve using your DNA Sample. You specifically understand that you will not receive compensation for any research or commercial products that include or result from your DNA Sample or genetic information.
• Using the Services requires you to provide personal data, as described in the Pangenea Privacy Policy.

Users of the Biometric Services

By using the Biometric Services, you agree to, acknowledge, and represent as follows:

• The Wearable is a consumer wellness device and is not a medical device. The biometric data and insights provided are for informational and wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
• Biometric data accuracy may be affected by various factors including device placement, skin characteristics, skin tone, tattoos, environmental conditions, motion, and user activity. We make no warranties or guarantees regarding the precision, accuracy, completeness, or reliability of biometric measurements. You should not rely solely on the Wearable for any health or fitness decisions.
• The Wearable collects biometric data, including heart rate, body temperature, sleep patterns, activity levels, and other health metrics, which is transmitted to the Pangenea mobile application for analysis and reporting purposes. The accuracy of insights provided by the Biometric Service depends on the quality and completeness of the data collected by the Wearable, which is not guaranteed.
• You are either (i) over the age of eighteen (18), or (ii) over the age of thirteen (13) and you have parental consent to use the Biometric Service.
• You are not an insurance company.
• You are responsible for the proper care, maintenance, and use of the Wearable in accordance with the provided user instructions. The Company shall not be liable for any damage to, malfunction of, or data loss from the device resulting from: (a) misuse, abuse, or neglect; (b) accidents or physical damage; (c) failure to follow care and usage instructions; (d) unauthorized modifications or repairs; (e) exposure to extreme temperatures, moisture, or other environmental conditions outside normal use parameters; or (f) normal wear and tear. You acknowledge that the Wearable contains a limited-life battery that will degrade over time and may require device replacement.
• The Wearable requires regular charging and Bluetooth connectivity to your mobile device to function properly. You acknowledge that: (a) the Wearable's battery life varies based on usage patterns and settings; (b) interruptions in service may occur due to technical issues, connectivity problems, device malfunction, mobile application updates, or loss of internet connectivity; (c) the Company does not guarantee continuous, uninterrupted, or error-free operation of the device or Service; (d) you are responsible for maintaining compatible mobile device hardware and software, including ensuring adequate mobile device battery life and data connectivity; and (e) certain features may require an active internet connection and data charges from your mobile carrier may apply.
• You acknowledge that firmware and software updates may be required for the Wearable to function properly and that such updates may temporarily interrupt service or change device functionality. We reserve the right to automatically update the device firmware and mobile application software, and you agree to accept such updates as a condition of continued use of the Service.
• The Wearable is designed for continuous wear during normal daily activities. However, you acknowledge that: (a) the Wearable may not be suitable for certain high-impact activities or extreme sports; (b) the Wearable should not be worn during activities where it may become caught or cause injury; and (c) you assume all risk of injury or damage resulting from wearing the Wearable during any activity. You should consult the user manual for specific guidance on appropriate use conditions.
• You acknowledge that the Wearable has a limited warranty period as specified in the warranty documentation provided with your device. The Company's liability for hardware defects is limited to repair or replacement of the device during the warranty period, subject to the terms and conditions of the limited warranty.

Purchases and Subscriptions

The Services may be one-time purchases or automatically renewing subscription services (a "Subscription"). We may make changes to, suspend, or discontinue the Services at any time for any reason, and we reserve the right to determine which Services or portions thereof require payment.

The Biometric Services may include pre-ordered Wearables that will be produced for you in the future ("Pre-Order"). You will be charged a Pre-Order fee when placing your Pre-Order. The actual date for shipping any accepted Pre-Order will depend on a variety of factors, including but not limited to, the date of payment of your Pre-Order fee and our manufacturing schedule. There is no shipping date guarantee for Pre-Orders.

Certain Services are Subscription-based purchases, to which the following terms apply:

• Your Subscription term may vary as a continuous, monthly, or annual term (each, a "Subscription Term"), as described in the course of purchasing the Services. Your Subscription will auto-renew for additional Subscription Terms until your Subscription is cancelled by you, or suspended or terminated by us. We will e-mail you a reminder 30 days prior to your Subscription renewal. Unless otherwise indicated by us, your designated payment method will be charged prior to, or at the beginning of, each Subscription Term for the Subscription fee plus any applicable taxes and other charges.
• You may cancel your Subscription at any time. Your cancellation will take effect at the end of the current Subscription Term. To cancel your subscription and automatic payment, edit your account settings through the Pangenea mobile application, Website, or contact our support team. Cancellation does not entitle you to the refund of any previously paid Fees and you will not receive a prorated refund for the remainder of the Subscription Term. In the event you cancel your Subscription, note that we may still send you promotional communications, unless you opt out of receiving those communications by following the unsubscribe instructions provided in the communications.
• When you cancel a Subscription, you cancel only future charges for your Subscription. You will not receive a refund for the current Subscription Term you paid for, but you will continue to have full access to that Subscription until the end of the current Subscription Term. At any time for any reason, we may provide a refund, discount, or other consideration ("credits") to some or all of our users. The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future.
• We reserve the right to adjust the cost of the Services, or any features or parts thereof, at any time. In the event of such a change, we will provide notice to you via the email address associated with your account at least thirty (30) days in advance of the effective date of the change. Your continued use of the Services indicates your acceptance of any changes to the cost. If you do not agree to the price change, you may cancel your Subscription before the effective date and will not be charged the new price.

Notice for California Users

Under California Civil Code Section 1789.3, California users of a Subscription are entitled to the following specific consumer rights notice:

The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

User Conduct

• User shall use the Services for lawful purposes only. User shall not post or transmit through the Services any material which violates or infringes in any way upon the rights of others (including intellectual property rights), which is unlawful, threatening, abusive, defamatory, harassing, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law. Any conduct by a User that in Pangenea's discretion restricts or inhibits any other User from using or enjoying the Services will not be permitted. User shall not use the Services to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of Users to become subscribers of other online information services competitive with Pangenea.
• The Services contain trademarks of the Company as well as third parties and other proprietary information, including, but not limited to, the Content, and this Content is protected under the United States copyright laws and international laws and treaties. The Company owns all rights in the preparation, selection, coordination, arrangement and enhancement of such Content, as well as in the Content original to the Company. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any other way exploit any of the Content, in whole or in part. User may download the Content for User's non-commercial personal use only. In the event of any permitted copying, redistribution or publication of trademarked material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. User acknowledges that it does not acquire any ownership rights by downloading trademarked material.
• User shall not upload, post or otherwise make available through the Services any material in violation of any copyright, trademark or other proprietary right, and the burden of determining that any material is not protected by copyright rests with User. User shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission. By submitting material through the Services or to the Company, User automatically grants and warrants that the owner of such material has expressly granted the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide, and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright or trademark that may exist in such material. User hereby grants the Company the right to edit, copy, publish and distribute any material made available through the Services by User.

Disclaimer of Warranty; Limitation of Liability

• USER EXPRESSLY AGREES THAT USE OF THE SERVICES IS AT USER'S SOLE RISK. THE CONTENT IS NOT PROMISED OR GUARANTEED TO BE CORRECT, COMPLETE OR UP-TO-DATE. THE SERVICES ARE PROVIDED ON AN "AS IS "AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.
• NEITHER THE COMPANY, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES, OR AS TO THE ACCURACY OR RELIABILITY OF ANY CONTENT PROVIDED ON OR THROUGH THE SERVICES. FURTHERMORE, THERE ARE NO WARRANTIES AS TO THE RESULTS OBTAINED FROM THE USE OF THE CONTENT.
• IN NO EVENT WILL THE COMPANY, OR ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING THE SERVICES, BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES BASED UPON OR ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICES. USER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICES. IN ANY EVENT, THE COMPANY'S MAXIMUM TOTAL LIABILITY TO USER FOR ANY REASON AND UPON ANY CAUSE OF ACTION SHALL BE LIMITED TO DIRECT DAMAGES NOT TO EXCEED THE GREATER OF THE PRICE, IF ANY, PAID BY USER FOR ACCESS TO THE SERVICES OR 25 DOLLARS ($25.00).
• THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. THIS DISCLAIMER FURTHER APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR UNTIMELINESS OR UNAUTHENTICITY OF, THE CONTENT OR ANY OF THE PRODUCTS OR SERVICES REFERRED TO IN THE CONTENT. THE COMPANY SHALL NOT BE LIABLE FOR ANY THIRD-PARTY CLAIMS OR LOSSES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS OR LOSSES RELATING TO ANY PRODUCTS OR SERVICES REFERRED TO AT ANY TIME IN THE CONTENT, LOST PROFITS, PUNITIVE OR CONSEQUENTIAL DAMAGES. USER SPECIFICALLY ACKNOWLEDGES THAT the Company IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES, AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH USER.
• THE SERVICES MAY CONTAIN LINKS TO OTHER WEBSITES, APPLICATIONS, AND RESOURCES. LINKS FOUND ON THE WEBSITE OR MOBILE APPLICATION MAY ALLOW USERS TO ACCESS WEBSITES OPERATED BY PARTIES OTHER THAN US. THE COMPANY DOES NOT INTEND ANY REFERENCES TO ENTITIES, PRODUCTS OR SERVICES IN THE CONTENT OR ANY LINKS ON THE WEBSITE OR MOBILE APPLICATION TO BE ENDORSEMENTS OF SUCH ENTITIES, PRODUCTS OR SERVICES UNLESS SPECIFICALLY STATED OTHERWISE. WE DO NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR THE ACTIONS, PRODUCTS, CONTENT, AND/OR INFORMATION OF THESE AND OTHER THIRD PARTIES AND/OR THEIR SITES. THIRD PARTIES' SITES ARE NOT SUBJECT TO OUR TERMS AND CONDITIONS.

Indemnification

User agrees to defend, indemnify and hold harmless the Company, its affiliates and their respective directors, officers, employees, and agents from and against all claims and expenses, including attorneys' fees, based upon or arising out of the use of the Services by User.

Termination

Either We or User may terminate this Agreement, and the right to access the Services, at any time. The provisions of Sections 5(B), 5(C), 6, 7, 9, 11 and 12 shall survive termination of this Agreement.

Trademarks

Pangenea is a registered trademark, and Pangenea is intellectual property owned by the Company. All rights reserved. All other trademarks appearing on Pangenea are the property of their respective owners.

Miscellaneous

This Agreement and any operating rules for the Services constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. This Agreement shall be construed in accordance with the laws of California, without regard to its conflict of laws rules. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.

Arbitration

User agrees that any dispute or claim arising out of use of the Services including any dispute or claim as to the application, enforceability, scope, or interpretation of this agreement to arbitrate, shall be resolved by binding arbitration, rather than in court, except that User may assert claims in small claims court if User's claims are within the scope of the jurisdiction of small claims court. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, no class actions, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief, or statutory damages), and must follow these Terms and Conditions. The arbitrator may not award relief to any person or entity other than a party to the arbitration proceeding. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitration award shall be binding only among the parties to the arbitration and shall have no preclusive effect in any other arbitration or other proceeding involving a different party, provided the arbitrator may consider rulings in other arbitrations involving different individuals.

Arbitration shall be administered by the Judicial Arbitration and Mediation Services, Inc. ("JAMS"), pursuant to the most-current JAMS Streamlined Arbitration Rules & Procedures, and conducted by a single, neutral arbitrator. Arbitration shall take place by phone, unless an in-person hearing is requested by either party. In that case, the hearing shall take place in the county where User resides. To the extent this agreement to arbitrate conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness (the "Minimum Standards"), the Minimum Standards in that regard will apply.

Disputes may also be referred to another arbitration organization if User and the Company agree in writing, or to an arbitrator appointed pursuant to Section 5 of the Federal Arbitration Act.

User and Pangenea each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, User and Pangenea waive any right to a jury trial. User and Pangenea both agree that User or Pangenea may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Privacy

The User's privacy is important to Pangenea. All information gathered from the User in connection with User's use of the Services will be governed by the provisions of the Pangenea Privacy Policy and the Genetic and Personal Data Processing Agreement and related consent agreements.